Help Center

Shipping Destinations:

• We ship both locally and worldwide.

Preparation times:

• Custom made toys takes some time to be made before being shipped.
• The current processing time can be seen on the announcement bar on the home page. 
• Premade toys and merchandise will be shipped out within 1 week of order.

Shipping times:

• Shipping time might vary depending on location, shipment method and other factors.
  

Shipping cost:

• Domestic orders over $50 include free shipping.
• Faster Shipping can be purchased, however this does not speed up Preparation times. 

Order Tracking

• After placing an order, it will take some time to prepare your order (see Preparation Times). After the order is ready to be shipped, you will be emailed a tracking number. If your order was placed with an account, you can also find the tracking number in your account page.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, and various other payment platforms.

Note that additional exchange fee may apply if your currency is other than US dollars.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Your 100% satisfaction is important for us.

• Due to the nature of our product, we can not accept returns for products. 
• All sales are final, so please ensure the size and color of the product you are ordering are as desired. After placing 
• If a product is damaged or faulty* upon delivery - we will gladly send out a replacement. 
• Email vulpinidesign@gmail.com with the subject "Order Replacement" with your order number, description of damage, and image of damage. 
• Replacement will be sent out within 2 weeks once approved.

*Faults include uncured patches, nicks & tears, air bubbles on the surface of the toy, other surface defects, or incorrect color/pattern/size than was specified.

We are proud to offer one of the most customizable product builders for silicone sculptures available. Simply start by choosing a product and its size, then select the patterns and colors you want. 

Our support team is always happy to guide you at any step!